General booking information

Please Read for Online and Studio based classes

Online Cake Classes

Where are your Online decorating classes held?

All of the online classes are mostly ran from a private Facebook group and may be supported by access to a course creation platform such hosted on my website. When you book your course you will be given full joining instructions, class running times and any pre course material.

Online class payment plans:

If you opt for a payment plan but cancel prior to completing your payments then all access to lessons past and future will be removed. You will no longer be able to access your account on any of the teaching platforms or the Facebook group. Payments plans will be processed using STRIPE, PAYPAL or KLARNA payment processor. After the initial payment further payments will be taken automatically until the final instalment has been paid. By paying the first instalment of the plan you accept that payments will be taken automatically for the period of our agreement. No refunds will be given under any circumstance if you fail to complete your payments in a timely manner and all access to lessons, the teaching platform and the associated Facebook group will be revoked immediately without warning.

Refund policy – Online classes:

Should you decide to purchase an online course from this site you will enter into a contract of sale with us at the point of sale. If you make an electronic purchase then you will be sent a link for a direct download or a link to the online course. At the point of purchase, you are confirming your express consent to receiving the download immediately. In agreeing to receive the download at the point of purchase you will lose your right to cancel and your right to a refund. All refunds are provided in accordance with your statutory rights. It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist.

Refund policy – Digital Templates:

Please refer to the Full template Policy here. If you purchase the template pack then you will be sent a link to download. By
purchasing you are confirming your express consent to receiving the download
immediately. In agreeing to receive the download at the point of purchase you will lose
your right to cancel and your right to a refund. All refunds are provided in accordance
with your statutory rights.
It is always our aim that you will be fully satisfied with your purchase. Should you have
any questions about your purchase we will be happy to assist.
We pride ourselves on delivering an amazing customer service and experience. We
want you to be happy with your purchase. If you have any issues before or after
purchase you can reach out to support@suzanneespercakeschool.com

Disclaimer:

These classes are for educational, informational and entertainment purposes. It is your responsibility to test the suitability of these methods on the cakes/flowers/macarons you produce. My results are based on the materials I use and in the particular way I use them. Suzanne Esper Cake School / Suzanne Esper Limited are not responsible for the success or failure of your results relating to any or all information or content provided by our company nor do we make any guarantee of your results. In paying your deposit you agree to completely release us from ANY and ALL liability for any types of losses or damages (Monetary or otherwise) that you or any third party may incur from your use of our services, websites or livestreams regardless of platform.

In other words. Suzanne Esper Cake School / Suzanne Esper Limited will not take any responsibility for any work that you carry out using your tools in your own environment after watching or participating in any course that results in damages or losses to your business or hobby. Please use your own judgement when applying these techniques to your business.

Gift Vouchers

How do I purchase a gift voucher?

All of our gift vouchers are available to purchase direct from our website. Select the value of voucher you wish. Please carefully check the transaction amount as we will not be held responsible for any charges that your bank may charge you as a result of this transaction.

How do I get my vouchers?

Vouchers are auto sent electronically to the email address used at the point of purchase. A unique gift code is produced and this is the code that should be surrendered at checkout when booking a class or service.

Vouchers are non-refundable after 14 days of purchase- please see below.

Vouchers are the individual’s responsibility, the onus is on you to book a class within the timeframe outlined.

Vouchers are valid for 1 full year after which they will expire. The date on your invoice is the start date.

Vouchers may be redeemed against any of my ONLINE classes taught by Suzanne Esper ONLY and excludes guest tutors. Vouchers may be redeemed or used as part payment for private lessons with Suzanne Esper.

Can I exchange my voucher for Money?

Unfortunately vouchers cannot be exchanged. There is no cash alternative.

I purchased a voucher in error, can I get a refund?

In Person Cake Classes

Where are your cake decorating classes held?
Most of our classes are held at our purpose built cake studio located in the beautiful countryside, a short 10 minute drive from junction 4 of the M8 motorway and the A71. Directions will be given upon booking a class. Sometimes classes will take place at another central location. Details will be in the class listing.

How do I book a class?
Just click the pink ‘Purchase’ button on the class page of your choice, you’ll then be taken to the secure payment page. If you wish to pay by instalment this can be arranged but all payments will be required to be fully paid in advance of class unless otherwise agreed. We can also accept bank transfers, please get in touch for details. You should carefully check the transaction amount as we will not be held responsible for any charges that your bank may charge you as a result of this transaction. Please wait for a written confirmation email from Suzanne Esper Cake School to advise that you are indeed booked on the class prior to making any travel arrangements if it is an in person class. Your place on the class will not be confirmed without this email. We aim to confirm class bookings within 48hrs. If the class is sold out, we will endeavour to offer an alternative date for the same class. If this new date is not convenient then a refund will be offered. From time to time it may be necessary to amend these terms and conditions without prior notice and will be at our sole discretion.

Guest Tutors:

We may have a visiting guest tutor teach via Suzanne Esper Cake School. Sometimes there are minimum requirements for the class to go ahead. This may be a certain number of students to make it financially viable for a visiting tutor. Please do not book accommodation until we have confirmed minimum numbers have been reached.

If minimum numbers have not been reached then the class may be cancelled or re scheduled to a different date In the first instance we will look to re offer you a different date and if that is not suitable then a full refund will be issued to the payment method used.

In the unlikely event that we have to cancel a tutor class either through not reaching minimum numbers or something outside our control like adverse weather or Illness (COVID etc) then the same terms apply above. We will seek to reschedule or refund the class. However Suzanne Esper Cake School will only refund monies paid to wards the class and NOT accommodation or transport. Please arrange suitable insurance for your class that will cover any such instances of cancellation.

By paying for your class you accept these terms. You will also be made aware of this on the class listing and in the confirmation email. No refunds will be given to bookings after the 14 days initial refund period. Classes are booked many months in advance and any late cancellations mean that a place may have been denied to another student. We are unable to offer a refund if you make a mistake in your booking after this period, we may offer to transfer your booking to another date if one is available at that time. This is at the sole discretion of Suzanne Esper Cake School. Please double check before paying for your class. It is advisable to take out insurance to cover any unforeseen events that may prevent you from attending your class at Suzanne Esper Cake School.

Class deposits:

I want to pay for my class in instalments, how does it work?

Some of the more expensive classes can be paid in instalments by bank transfer/ PayPal/ Stripe or using the subscription option on a class listing. A custom payment plan can also be generated for each student depending on length of time until the class takes place. A non-refundable retainer is due at time of booking and the balance will be due 2 weeks prior to the in person class. Your booking and retainer will be forfeited if you do not pay your instalments by the agreed date and your space will be offered out to any interested party. If you wish to pay in instalments then please send me an e mail or add the subscription to your basket on the class listing.

Can I cancel an in person booked class?

Should you decide to purchase an in person class from this site then you will enter into a contract of sale with us at the point of sale. If you change your mind about purchasing you are entitled to a refund for the 14 days following the purchase. Should your course or programme start within that 14 day period and you decide to cancel then you will be provided a refund. However, the amount of any course sessions or value received will be deducted from your refund. Deductions will be calculated on a pro-rata basis. Please see individual course description for terms that affect deposits and unpaid balances. Please see individual class listings. All refunds are provided in accordance with your statutory rights. It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist.

No refunds will be given to bookings after the 14 days initial refund period. Classes are booked many months in advance and any late cancellations mean that a place may have been denied to another student. We are unable to offer a refund if you make a mistake in your booking after this period, we may offer to transfer your booking to another date if one is available at that time. This is at the sole discretion of Suzanne Esper Cake School. Please double check before paying for your class. It is advisable to take out insurance to cover any unforeseen events that may prevent you from attending your class at Suzanne Esper Cake School.

COVID-19

If you suspect you have Covid-19 please do not attend any classes at Suzanne Esper Cake School. For our Covid-19 policy please email. We strongly advise taking out appropriate insurance to cover such losses as Suzanne Esper Cakes takes no responsibility for loss of class, accommodation or travel costs upon cancelling of a class for any reason, only the cost of the class will be refunded if cancelled within 14 days of booking the actual class. By purchasing your class you are accepting our terms and conditions and understand that you cannot claim for other costs such as class, travel and accommodation or anything else in relation to your booking.

What if Suzanne Esper Cake School or a guest tutor cancels a class?

If you are booked onto one of our classes and if for any reason in the unlikely event we need to cancel a class (weather, sickness, unforeseen events) then Suzanne Esper Cake School will offer an alternative date for the cancelled class. If this is not suitable then a full refund will be given. We strongly advise taking out appropriate insurance to cover such losses as Suzanne Esper Cakes takes no responsibility for loss of accommodation or travel costs upon cancelling of a class for any reason, only the cost of the class will be refunded. This is especially important in the winter months when road conditions are at their worst. By purchasing your class you are accepting our terms and conditions and understand that you cannot claim for other costs such as travel and accommodation or anything else in relation to your booking other than the cost of the class.

Refund policy – Studio based classes:

Should you decide to purchase an in person class, course, private lesson or gift voucher from this site then you will enter into a contract of sale with us at the point of sale. If you change your mind about purchasing you are entitled to a refund for the 14 days following the purchase. Should your course or programme start within that 14 day period and you decide to cancel then you will be provided a refund. However, the amount of any course sessions or value received will be deducted from your refund. Deductions will be calculated on a pro-rata basis. If you make an electronic purchase then you will be sent a link for a direct download or a link to the online course. At the point of purchase, you are confirming your express consent to receiving the download immediately. In agreeing to receive the download at the point of purchase you will lose your right to cancel and your right to a refund. All refunds are provided in accordance with your statutory rights. It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist.

Can I book a class for someone else?

Of course. In the notes section at checkout please advise that this is a gift/ purchase for someone else. Please let us know the name of the attendee otherwise entry to the class may be denied if we don’t recognise their name from the attendee list. It’s the responsibility of the attendee to reach out and let us know they will be attending. We do require contact details for all our students at time of booking so we can send out vital information pertaining to the class. This includes directions, class timings and any other important information. Always email us on support@suzanneespercakeschool.com and let us know all the details for our records.

What is the minimum age of an attendee?

For health and safety reasons we do not allow children under 16 to attend a class without an accompanying adult who must also purchase a place on the class. We do have a minimum age of 7 with an accompanying adult at our studio location. For the purpose of children’s parties the minimum age group is 7 years and above. One adult should be present at all times during the class.

Do I need to bring anything?

Just yourself, a packed lunch and an apron! Refreshments are provided throughout the day.

Late arrivals

Please plan your journey ahead of time. The motorway can get busy at peak times. We have arranged class start times to try and avoid travel congestion. We do understand that sometimes delays do happen. We will not admit anyone more than 1 hour late to any class as it will be unlikely that you will catch up on time and potentially disadvantage the other students. In such circumstances we will not offer an alternative date and your booking will be lost, no money will be refunded either. Please let us know if you are running late and are able to do so (safely) by calling us.

Designs taught in class

You are free to replicate any design you learn in any of our classes for your own cake making purposes. However you are prohibited from using our designs and content in any subsequent class that you may run or wish to teach in the future. I highly encourage developing your own skills for teaching purposes.

Transport of cakes

You are solely responsible for the safe transportation of your completed cakes. We advise that cakes should be transported flat in the boot of your car or foot well with some non-slip matting underneath your cake box. Suzanne Esper Cake School will supply you with a cake box for transportation. For large cakes we will use cellophane to cover your cakes.

Is there accommodation close by?

There are several B&Bs in the area and of course some Travelodge’s. Please contact us to discuss your requirements.

Personal property

All personal property brought into our class room is done so at your own risk. We take no responsibility for lost or stolen property while you are on our premises or after you have left our premises. This extends to your car while parked outside our studio. Please do not bring valuables into the class.

Video and photography at our classes

We do not under any circumstance allow our classes to be recorded by any means. You are more than welcome to photograph your own work. We may wish to take a class photograph during the class and at the end. If you do not wish your work to be photographed please inform us at the time. We may use these photographs as we see fit to further advertise our classes and share on social media sites such as Facebook, Twitter and Instagram but not limited to these

CCTV

Please be advised Suzanne Esper Cake School is monitored by CCTV.